Live chat & support market share on brand websites

Chat widgets, help desks and chatbots.

#	Technology	UK brands	United Kingdom	Global
1	Zendesk	1.8%	1.3%	0.6%
2	Gorgias	1.7%	1%	0.1%
3	WhatsApp click-to-chat	0.7%	3.4%	3.5%
4	LiveChat	0.2%	0.7%	0.3%
5	Drift	0.1%	<0.1%	<0.1%
6	Ada	0.1%	<0.1%	<0.1%
7	Intercom	<0.1%	0.4%	0.7%
8	Tidio	<0.1%	0.5%	<0.1%
9	Freshworks (Freshchat / Freshdesk)	<0.1%	0.3%	0.1%
10	Help Scout Beacon	<0.1%	0.2%	<0.1%
11	HubSpot Chat	<0.1%	<0.1%	<0.1%
12	Chatra	<0.1%	<0.1%	<0.1%
13	tawk.to	0%	1.5%	0.4%
14	Crisp	0%	0.2%	0.2%
15	Jivo	0%	<0.1%	0.2%
16	Olark	0%	0.1%	<0.1%
17	Zoho SalesIQ	0%	<0.1%	<0.1%
18	Smartsupp	0%	<0.1%	<0.1%
19	Kakao Channel	0%	0%	<0.1%
20	Userlike	0%	<0.1%	<0.1%
21	ChatPlus	0%	0%	<0.1%
22	Trengo	0%	<0.1%	<0.1%
23	Botpress	0%	0%	<0.1%
24	Voiceflow	0%	<0.1%	<0.1%
25	Kommunicate	0%	0%	<0.1%

By site popularity

Share of measured sites in each Tranco popularity band that use the technology: the top 1,000, 10,000 and 100,000 sites and the whole top million.

#	Technology	Top 1K	Top 10K	Top 100K	Top 1M
1	Zendesk	0%	2.2%	1.8%	2.2%
2	Gorgias	0%	0%	1.4%	1.5%
3	WhatsApp click-to-chat	0%	0%	1%	0.9%
4	LiveChat	0%	0%	0.2%	0.4%
	Sites measured	38	136	503	689

Our crawler: 1,359 sites · UK brands · updated 23 Oct 2026 · Methodology