Live chat & support market share on brand websites

Chat widgets, help desks and chatbots.

#	Technology	UK brands	United Kingdom	Global
1	Zendesk	1.3%	1.2%	0.5%
2	Gorgias	0.9%	0.6%	<0.1%
3	WhatsApp click-to-chat	0.5%	3.5%	3.5%
4	LiveChat	0.2%	0.8%	0.5%
5	Drift	0.2%	<0.1%	<0.1%
6	Ada	0.2%	<0.1%	<0.1%
7	Tidio	<0.1%	0.4%	<0.1%
8	Freshworks (Freshchat / Freshdesk)	<0.1%	0.3%	0.1%
9	Help Scout Beacon	<0.1%	0.1%	<0.1%
10	HubSpot Chat	<0.1%	<0.1%	<0.1%
11	Chatra	<0.1%	<0.1%	<0.1%
12	tawk.to	0%	1.3%	0.4%
13	Intercom	0%	0.4%	0.7%
14	Crisp	0%	0.2%	0.2%
15	Jivo	0%	<0.1%	0.1%
16	Olark	0%	0.1%	<0.1%
17	Smartsupp	0%	<0.1%	<0.1%
18	Zoho SalesIQ	0%	<0.1%	<0.1%
19	Kakao Channel	0%	0%	<0.1%
20	Voiceflow	0%	<0.1%	<0.1%
21	ChatPlus	0%	0%	<0.1%
22	Userlike	0%	<0.1%	<0.1%
23	Botpress	0%	0%	<0.1%
24	Trengo	0%	<0.1%	<0.1%
25	Kommunicate	0%	0%	<0.1%

By site popularity

Share of measured sites in each Tranco popularity band that use the technology: the top 1,000, 10,000 and 100,000 sites and the whole top million.

#	Technology	Top 1K	Top 10K	Top 100K	Top 1M
1	Zendesk	0%	1.5%	1.2%	1.8%
2	WhatsApp click-to-chat	2.9%	0.7%	0.8%	0.9%
3	Gorgias	0%	0%	0.6%	0.9%
4	LiveChat	0%	0%	0%	0.4%
	Sites measured	35	136	496	678

Our crawler: 1,277 sites · UK brands · updated 13 Nov 2026 · Methodology